Most Electric, Natural Gas Customers Satisfied With Utility Customer Service In 2008

The majority of electric and natural gas customers were satisfied with the way customer service representatives handled their calls in 2008, according to an annual report released this week by the Public Utility Commission.

The 2008 Customer Service Performance Report measures the customer-service performance of the state's major electric and natural gas companies. The report summarizes data from 2006, 2007 and 2008. It allows customers to see how well companies are responding to their questions and enables utilities to see how their level of service compares to other companies.

The full report is available at the PUC website.