Aqua Pennsylvania is reminding customers that its Helping Hand Assistance Program is available to low-income families who find it difficult to pay their water bills.

The Helping Hand program is multi-faceted, offering customers a payment plan to pay down arrears and ensure their water isn’t turned off; an opportunity for customers who make payments on time to earn a monthly credit toward their arrears; and a conservation kit to help customers curb usage and therefore, reduce their bills.

The conservation kit includes leak-detection tablets, a low-flow shower head, low-flow aerators for kitchen faucets, and more. Customers who reduce their usage are also reducing their bills.

Interested customers can call Aqua at 877-987-2782 to find out if they qualify for Helping Hand. Aqua will refer eligible customers to a local agency to apply.

Aqua uses the following requirements to determine eligibility:

— The customer’s household income is less than 200 percent of the federal poverty level;

— the account is more than 21 days past due; and

— the customer has at least $110 in unpaid water bills.

Customers who wish to contribute to the Helping Hand program may also call Aqua at 877-987-2782.

For more information, visit Aqua Pennsylvania’s Helping Hand Assistance Program webpage.

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